The best course of action, in this case, would actually be to report this to our Customer Security Assurance after changing your network password. I also suggest changing your network name and to remove any unknown devices. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329 @user_sypnrl
BruceW
Gold Problem Solver
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27.7K Messages
2 days ago
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XfinityDena
Official Employee
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4.7K Messages
2 hours ago
The best course of action, in this case, would actually be to report this to our Customer Security Assurance after changing your network password. I also suggest changing your network name and to remove any unknown devices. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329 @user_sypnrl
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