Visitor
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2 Messages
CGM4140COM Ethernet port speed slower than WIFI
I have a CGM4140COM modem/router and I am trying to setup a point to point for a new building. I am experiencing the internet signal dropping out. After some investigation it appears that I am only getting <100mbps out of the Ethernet ports. I am paying for 800mbps getting about 500mbps on WIFI. After reading some on this forum, I see that some ports do not have gigibit capability to support higher speeds. However, this modem/router is supposed to be gigibit capable. So what is limiting the speed?
I am using CAT6 cables and yes swapped them to check cables. I cannot get more than 90mbps. I am at a loss as to what the next steps are. I would go buy a new modem/router if I thought that was the solution but I am leery to do so without some guidance that that resolves this issue.
CCAbbie
Problem Solver
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1.4K Messages
4 years ago
Hello, and thank you for taking the time to reach out to us here on Xfinity Community Forums! I am sorry to hear you are having issues with connection and speed. I am not seeing that your modem is listed as a supported device for us. You can see a list of devices we support here: https://comca.st/3BZmLeK
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IUgenxer
Visitor
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2 Messages
4 years ago
Well it came directly from Comcast. It may be called an XB6T as well.
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EG
Expert
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108.3K Messages
4 years ago
Does the device / computer that you are using to test the speeds have a 10/100/1000 (gigabit) ethernet adapter ?
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