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user_6eea43
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Thu, Apr 22, 2021 7:21 PM

Certain Downstream Frequencies have terrible SNR

Hi,

I'm getting a ton of dropped packets, slowness, and noise on certain frequencies for downstream channels. This has been happening for a very long time, and every time my modem locks to frequencies in this range the internet becomes almost unusable. Frequencies are in the low-to-mid 600MHz range. Sometimes I get lucky after a restart and it locks to lower frequencies that don't quite reach 600MHz and the internet behaves nicely. New lines were recently installed from the pole to my house as well.

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 29 651000000 Hz 0.4 dBmV 39.9 dB 0 0
2 Locked QAM256 17 579000000 Hz 1.2 dBmV 40 dB 0 0
3 Locked QAM256 18 585000000 Hz 1.3 dBmV 38.9 dB 0 0
4 Locked QAM256 19 591000000 Hz 1 dBmV 33.9 dB 0 0
5 Locked QAM256 20 597000000 Hz 0.5 dBmV 35.2 dB 0 0
6 Locked QAM256 21 603000000 Hz 0 dBmV 37.4 dB 0 0
7 Locked QAM256 22 609000000 Hz -0.5 dBmV 39.5 dB 0 0
8 Locked QAM256 23 615000000 Hz -0.8 dBmV 39.5 dB 0 0
9 Locked QAM256 24 621000000 Hz -1.1 dBmV 35.5 dB 20489118 12248870
10 Locked QAM256 25 627000000 Hz -1.1 dBmV 29.2 dB 318027 1450910
11 Locked QAM256 26 633000000 Hz -1 dBmV 33.3 dB 357279 1340107
12 Locked QAM256 27 639000000 Hz -0.6 dBmV 34.5 dB 361754 1351104
13 Not Locked Unknown 28 645000000 Hz 0.0 dBmV 0.0 dB 0 0
14 Locked QAM256 30 657000000 Hz 0.7 dBmV 40.1 dB 0 0
15 Locked QAM256 31 663000000 Hz 0.7 dBmV 40.1 dB 0 0
16 Locked QAM256 32 669000000 Hz 0.5 dBmV 40.1 dB 0 0

Question

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20 d ago

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EG

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86.6K Messages

20 d ago

Please also post the *Upstream Power Level* numbers and the error log entries (if any).

What's the exact make and model number of the modem ?

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