Certain Devices Can’t Connect to Xfinity Storm Ready Pro Wi-Fi Extender During Outages

Hi,

I’m using the Xfinity “Storm Ready Pro Wi-Fi Extender,” and while the extender isfunctioning during outages, certain devices are unable to connect to it when the main network goes down. This defeats the purpose of the backup solution, since the devices I need to stay online lose connectivity at exactly the wrong time.

The main issue:

• The extender broadcasts a backup network during outages, but some of my devices can’t detect or connect to it.

• When I contacted support during the outage, I was told you couldn’t troubleshoot extender issues while the outage was happening—which is the only time this issue occurs.

I need this escalated to someone who can help:

• Troubleshoot why specific devices can’t connect to the backup Wi-Fi.

• Confirm compatibility settings or necessary configurations.

• Simulate/test the issue outside an outage if possible.

Please forward this to Tier 2 support or someone equipped to handle it. This feature doesn’t work as expected, and I’d like to get what I’m paying for.

Thanks