Gene214 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how frustrating it is to not be able to connect to your Wi-Fi. Just to clarify, is this also an Xfinity Mobile phone, and are you able to connect any other devices to your internet without any issues?
user_h2sm64 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityBillie
Official Employee
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3.3K Messages
2 months ago
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user_h2sm64
Visitor
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1 Message
21 days ago
Same here I have wyfi but not on mobile phone
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