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cschliem
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Regular Visitor

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5 Messages

Friday, July 1st, 2022 7:23 PM

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Cell phone apps won't connect to xfi gateway

Most of my iphone apps won't connect to internet thru xfi gateway. If they do connect it takes for ever. I have restarted both phone and gateway. Even  changed out xfi gateway. It started with few slow connects and progressed to most apps not connecting. If I connect a second router in basements and then connect to internet it has no problems.

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3 years ago

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CCTravis

Problem Solver

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546 Messages

3 years ago

@cschliem

Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. What kind of connection strength are you seeing on the phone? Is the issue exclusive to the basement?

 

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cschliem

Regular Visitor

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5 Messages

@XfinityTravis​ 

Wifi strength is excellent thruout house including basement. 

example of apps that don't connect Life360, Google Chrome, LaView, Venmo, Weather Channel, Xfinity apps, King Spoopers, non of my banking apps.  Apps that will connect are  Facebook, Instagram, 

3 years ago

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cschliem

Regular Visitor

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5 Messages

This seems to be a problem a lot of people have developed.

3 years ago

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CCMiguel

Gold Problem Solver

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358 Messages

Hi! Thank you for taking the time to message us here about your connection concerns and some apps working but most of them are not. I can help see what is happening and how we can help get this fixed for you. I just had this happen to me last week so I understand how this can be frustrated for you. To help I will have to ask you for your name and address and we do not do that in a public setting. Do you mind following the link below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

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cschliem

Regular Visitor

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5 Messages

3 years ago

I was able to finally get connected to my iphone by following a suggestion on another web site. I logged in to router/ modem as administrator and turned off 5g then logged out. I then delete wifi setting on iphone , restarted phone and modem.  Then connected iphone to wifi. At this point wifi and all apps worked.  Logged back into modem as administrator restarted 5g. Everything working.

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