Cant upgrade speed without renting modem?

Hello all, i recently did a chat in the Xfinity app trying to upgrade from my current 1000mbps to something faster. Specifically i am looking to get more upload speed. The agent said the 2000 tier has more but that i would have to rent a modem, instead of using the customer owned one i have now.

Is this true? Anyone/anything i can do to get around this? Thanks.

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SRTology

Contributor

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32 Messages

2 years ago

Yes it is true, the 2 gig speed is tied to their xb8 modem. That is the only way to get that plan.

I have that plan and my upload speeds typically hover at or above 200. I run a speed test once a day, so I have proof and this is on Wi-Fi.

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user_6ff608

Visitor

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15 Messages

2 years ago

what i dont understand is how my parents who live a few miles away from me have the same Docsis 3.1 modem that i have and they are able to get the 35mbps up plan. i can only get 20.

🙄

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XfinityAmira

Official Employee

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4.4K Messages

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2 years ago

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user_6ff608

Cant upgrade speed without renting modem?

SRTology

user_6ff608

XfinityAmira

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