Visitor
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4 Messages
Can't unpause a device
I paused 2 devices yesterday and must have inadvertantly paused another machine (a pc laptop) which now will NOT unpause even though the app is showing no unpaused devices. I just keep getting a browser message that i need to unpause in the app. I've tried clearing cach, restarting, rebooting router...nothing works to unpause this computer. None of the forum postings have showed a solution even though there are dozens of people submitting the exact same issue. How do i unpause when nothing is showing paused?
mpt2222
Visitor
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4 Messages
2 years ago
to clarify, my app is showing NO "paused" devices. All are connected to gateway, yet just the one laptop displays a message when opening browser saying "this device is paused" and tells me to goto the app to unpause it. But it IS unpaused and it IS successessfully connected to wifi (with no internet). I've spent hours exploring this and it seems it's very common but can find NO advice how to fix it. No way to contact a live person is extremely frustrating!
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stanzig44
Regular Visitor
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6 Messages
2 years ago
I have the EXACT same issue. One of the devices I paused was on WiFi connection. The other was over Ethernet. Both connect to my network but "no internet" messages on both devices. Other devices that i did not paused are working fine. I posted on here about an hour ago. No response yet.
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mpt2222
Visitor
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4 Messages
2 years ago
hope we get some help. For me, the affected device connects to internet fine when ethernet. Only wifi is where it connects to gateway without internet access.
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stanzig44
Regular Visitor
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6 Messages
2 years ago
I was on an Agent Chat for the better part of 2 hours trying multitude of different things. Finally they had to factory reset my gateway and setting up a new network. It did work. Very cumbersome but it is now fixed.
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