Can’t stand the online assistant program

For the past few weeks I’ve had terrible cable service with my picture either digitally phasing out and freezing and the voices will studder. My WiFi signal is now suffering. I have the high speed internet plan with WiFi. When upstairs, the signal used to run at 100+ mbs, were as now it’s sinks as low as 17 mbs!!! When I get on the online assistant it seems to band-aid the problem, only causing a temporary fix. I want to speak with an agent, but the stupid online assistant never gets me through!!!! I’m sorry over this garbage!!!!

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XfinityKassie

Official Employee

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1.3K Messages

28 days ago

TiCi Hello there! Thank you for reaching out to our Community Forums Support. Having service related issues can be frustrating. I'd be happy to help you identify the issue, and get this ironed out. Before we get started, are there any other troubleshooting steps you have tried besides the Xfinity Assistant?

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TiCi

Visitor

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2 Messages

I have done everything. Checked cables, restarted both cable box and modem, etc. I’m not the only one in my community that it’s happening to. Whenever we all go through the trouble setting steps, it will just temporarily fix the issue. It keeps coming back for all of us.

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28 days ago

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XfinityAngie

Official Employee

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1.4K Messages

TiCi, it sounds like you have done all the right things. I would like to take a look at your account and see if there is more going on.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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28 days ago

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TiCi

Can’t stand the online assistant program

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