4 Messages
Can't setup storm ready wifi with replacement gateway
I'm having issues with stormready wifi setup. I initially has no issues with setting it up and it was working perfectly. A little over a week ago my gateway died and I had to replace it with a new gateway. I removed the stormready wifi via the Xfinity app and it was successfully removed. Now trying to activate it with the new gateway will get to step 5/6 connecting to your stormready device. Then I get a sorry this isn't working error. Have tried multiple times with the same result. Have unplugged and replugged the stormready with minutes between unplugging and replugging. Have tried the reset button on the rear of the stormready. Have restarted gateway. Have deleted and reinstalled the Xfinity app on my phone. Can't seem to get it to successfully activate and pair to the new gateway. It is in the same location as it was previously both the gateway and stormready. Please help.
XfinityBenny
Official Employee
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790 Messages
11 months ago
@user_ss3s5m Hope it connected successfully. If not, reset the modem to factory settings, and try to pair the unit to the modem with the default settings. If that doesn't help, hold down the reset button on the Storm Ready device for over 30 seconds, to help clear out any memory it doesn't need from the prior network.
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user_9f249j
2 Messages
9 months ago
Were you ever given a solution? I am facing the same problem
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EG
Expert
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110K Messages
9 months ago
@user_ss3s5m @XfinityBenny @XfinityJohnG
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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