Visitor
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1 Message
Can't set up new cable modem without cell service.
I just got a new cable modem from xfinity to replace my old one (apparently the new ones support wifi 7). Setup requires using the xfinity app. Th eproblem is that the cell signal where we live is poor to non-existent and we rely on the wifi for our cell phones. With the new modem not set up yet there's no wifi yet of course and so no cell service. So no wifi and no cell service and the xfinity app won't work. Even our home phone is from through comcast. I'v etemporarily reconnected the old modem to get back online to look for some help. Can someone tell me how to get my new modem connected if I donlt have cell service.
EG
Expert
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118.8K Messages
33 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.9K Messages
26 minutes ago
Thank you for reaching out to our team. I will be happy to assist you with getting that new modem set up for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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