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user_a05d81
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Tuesday, September 5th, 2023 1:18 AM

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Can’t send images to android phones while connected to Xfinity wifi

I use an iPhone and while connected to our home Xfinity wifi and I can’t send images / attachments to any android users. 

I’ve checked every setting in my phone related to messaging AND it works everywhere with any wifi/cellular connection EXCEPT when connected to Xfinity wifi at home.

this is an individual android user and/or any android user in a group message.  

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2 years ago

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XfinityThomasA

Official Employee

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3.5K Messages

3 years ago

Hello, @user_a05d81! Thank you for posting and joining us here on the Xfinity Forums. A quick question, do you have iMessage and SMS/MMS set up on your iPhone?

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user_uexg49

1 Message

2 years ago

I've been with Xfinity for 2 years and have the same issue. I have an Android phone and sending picture attachments to anyone, iPhone or Android, either fails or takes forever. I can turn wifi off and sometimes it goes but I'm in a bad cell spot so usually just have to walk down the street or send from somewhere else.  I've called Xfinity on this in the past and they have no answer.

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XfinityGabriel

Official Employee

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3.3K Messages

Hi, @user_uexg49! Thank you for visiting our forums page and for bringing this to our attention. I would want to be able to send pictures without failing over XFINITY WiFi. I apologize for the inconvenience this has caused. We are the right place to go for help. Would you mind sending us a picture of the error you are getting? 

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2 years ago

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