EckNet's profile

New Poster

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1 Message

Tue, Apr 21, 2020 7:00 AM

Can’t see 5 option on laptop

My laptop is only locating the 2.4 option, how can I make it find the faster 5 connection?

Responses

jav6joev

Gold Problem Solver

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2.1K Messages

1 y ago


@EckNet wrote:
My laptop is only locating the 2.4 option, how can I make it find the faster 5 connection?

What device, make/model is providing your WiFi signal?  Have you looked at the User Guide or tried logging in as admin and looking at its settings?

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

Are your network settings combined on your modem? Is your laptop even capable of using the 5ghz network(not all are)?
EG

Expert

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88.1K Messages

1 y ago


@EckNet wrote:
My laptop is only locating the 2.4 option, how can I make it find the faster 5 connection?

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

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