Visitor
•
6 Messages
cant' reach web site
... but can on cell or when connected to a VPN or from an EC2 instance. The site (coffeehouse-talker.net) resolves fine with DNS to 82.221.136.1, but I can't reach it from my home network:
traceroute 82.221.136.1
traceroute to 82.221.136.1 (82.221.136.1), 30 hops max, 60 byte packets
1 router.Bywater.local (192.168.1.1) 0.298 ms 0.309 ms 0.344 ms
2 10.61.75.66 (10.61.75.66) 9.067 ms 10.61.75.67 (10.61.75.67) 8.963 ms 8.977 ms
3 po-313-327-rur201.vancouver.wa.bverton.comcast.net (68.87.217.173) 8.906 ms 8.953 ms po-313-328-rur202.vancouver.wa.bverton.comcast.net (162.151.213.205) 8.883 ms
4 po-200-xar02.vancouver.wa.bverton.comcast.net (96.216.158.221) 9.013 ms 9.039 ms po-200-xar01.vancouver.wa.bverton.comcast.net (96.216.159.21) 8.936 ms
5 * * *
6 * * *
7 * * *
8 * * *
My hosting provider (the site is my personal web site) swears they're not applying any filtering. I filed a report at https://spa.xfinity.com/report, and they say "that there is no Advanced Security block related to the reported website."
This looks to me like a routing issue in Comcast's network, but of course there's no way to reach tech support. I've seen a number of other posts in this vein; has anyone figured it out?
BruceW
Gold Problem Solver
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26.8K Messages
3 months ago
My trace is similar to yours: it never leaves the Comcast network, and it dies not far from home. This is the signature of a Comcast IP block:
C>tracert -4 coffeehouse-talker.net
Tracing route to coffeehouse-talker.net [82.221.136.1] over a maximum of 30 hops:
1 2 ms 1 ms 2 ms router1 [192.168.1.1]
2 11 ms 9 ms 8 ms 96.120.9.181
3 9 ms 9 ms 10 ms po-301-1203-rur01.york.pa.pitt.comcast.net [24.124.216.181]
4 10 ms 10 ms 10 ms be-87-rar01.lowerpaxton.pa.pitt.comcast.net [96.110.25.9]
5-30 * * * Request timed out.
You might try giving Customer Security Assurance a call for this: https://spa.xfinity.com/contact-us
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
8
EG
Expert
•
114.1K Messages
3 months ago
@user_rhthgg @BruceW
FWIW, I am on a different ISP's network and I'm able to browse to the site, and my traceroute completes to the destination server;
Tracing route to coffeehouse-talker.net [82.221.136.1]
over a maximum of 30 hops:
1 6 ms 3 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 8 ms 9 ms 67.59.254.101
4 17 ms 15 ms 12 ms 67.59.254.244
5 16 ms 18 ms 14 ms 63.142.20.4
6 14 ms 14 ms 13 ms 64.15.1.147
7 15 ms 13 ms 11 ms ae88.edge2.NewYork6.Level3.net [4.30.181.89]
8 14 ms 13 ms 12 ms ae8.cr14-nyc3.ip4.gtt.net [209.120.131.189]
9 16 ms 15 ms 13 ms ae7.cr1-nyc2.ip4.gtt.net [89.149.129.218]
10 * * * Request timed out.
11 * * * Request timed out.
12 209 ms 102 ms 101 ms 212.221.99.186
13 * * * Request timed out.
14 * * * Request timed out.
15 211 ms 201 ms 203 ms 82.221.168.229
16 * * * Request timed out.
17 120 ms 212 ms 199 ms lettir.orangewebsite.com [82.221.136.1]
Trace complete.
Good luck with it !
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