Visitor
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4 Messages
Can’t open the Xfinity Hotspots App & can’t connect to XFINITY Private Wi-Fi, certification says “Not Trusted”
Ok, 1st issue:
I’ve had this problem happening for well over a year now where I can’t use the Cfinity Hotspots App. I can download the app, but when I try to open it, it flickers offscreen and closes itself out.
I’ve tried everything, offloading, reloading, deleting, re-installing. Shutting the phone off & back on. Hard reseting it. Made sure I don’t have too many managed devices (only have two so well under the limit). Also within this time I also got a new phone, and the SAME thing is happening on it.
2nd issue:
I can’t connect to XFINITY private wifi either. I can see XFINITY in wifi list, click it, sign in with my credentials, then it pops up with the certificate to install profile & says “Not Trusted”.
It’s not expired, I checked. I’ve had this profile downloaded on my phone in the past without this issue.
I talked to customer service and they were no help at all.
Does anyone know what’s going on? Help please?!
Using iPhone 11 iOS 16.6
XfinityShawn
Official Employee
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1.8K Messages
2 years ago
@Sh3w0lfx Our team can help you with both those issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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