2 Messages
Can't open DirecTV, Paramount+, Fox Nation apps and won't connect to Samsung TV
I can no longer open certain apps on my fire box or TV itself, or even on my phone while using my home Internet. One of my TVs no longer connects at all to the Internet. I can hot spot my cell with Verizon and all applications work fine. They worked fine up until 3 weeks ago and now nothing opens. I tried working with support over chat but he told me it's a speed issue (it's not, that's just their go to response) and tried to get me to upgrade. I already have 600 mbps which is more than enough to stream. I've streamed with 5-10 mbps when I was overseas with this same equipment without issues. Support chat was no help.
XfinityAmandaB
Official Employee
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2K Messages
8 days ago
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EG
Expert
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109.5K Messages
8 days ago
@user_blge1l @XfinityAmandaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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