3 Messages
Cant login to my gateway
i have the password i entered written down next to me, and it says its wrong. the only thing i can find to reset it, is a factory reset which requires me to login to the gateway i cant login to???
3 Messages
i have the password i entered written down next to me, and it says its wrong. the only thing i can find to reset it, is a factory reset which requires me to login to the gateway i cant login to???
EG
Expert
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111.5K Messages
2 years ago
You don't need to log into it to be able to reset it back to factory defaults. you can reset it by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds.
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XfinityThomasB
Official Employee
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2.1K Messages
2 years ago
Hello @BigSak
Have you attempted to process the full reset and then enter the default login information listed on the device service label?
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EG
Expert
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111.5K Messages
2 years ago
@BigSak
Did that work for you ?
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