Visitor
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1 Message
Can't login locally to the newly replaced Xfi XB8 gateway
help,
Xfinity tech was here this AM and replaced the XB7 with a newer XB8 and now I can't login to https://10.0.0.1 with Admin username password: password also tried nothing
I've been locked out for 5 minutes. The tech was able to pull the configuration info from the old gateway (same SSD's and wifi passwords so I assumed the login info would be the same. I also tried using the default password printed on bottom of gateway without success. What is the default username and password if I do a factory reset if I'm forced to or can tech support reset it if i call in? Also, can it be reset with the xfinity app?
Thank you
XfinityJosephA
Official Employee
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1.5K Messages
1 year ago
Hello, @user_61f8bc the following link will confirm the default settings to log into the XB8's Admin Tool. The default username is "admin”, and the default password is "password." Before restoring the modem to defaults I would connect a PC directly to the modem with an Ethernet cable. Try logging into 10.0.0.1 with a direct connection for further troubleshooting. Devices may need to be signed on and off your wireless network again before they can sign into the modem wirelessly.
https://www.xfinity.com/support/articles/wifi-change-admin-tool
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