Since your message was from Sept, you've probably gotten it solved. But if not, here's what finally worked for me. I got the idea from another poster responding to a similar problem to what you were describing.
I had to do a factory reset of my modem (Netgear CM1150v) and re-activate that modem for my internet service with Xfinity. It took me a couple of times doing the hard / factory reset of the modem before I was finally forced to activate the modem again with Xfinity. I used my phone's Xfinity app connected via Verizon to do the activation.
I can log in to Fidelity again, working properly, after a couple of days on all my devices now, so here's hoping. I had not been able to access Fidelity on mobile devices nor Windows computers, whatever caused the glitch, whereas I normally access Fidelity multiple times a day on all devices.
If this doesn't help you, perhaps it will help someone else!
Loretto93
Regular Visitor
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3 Messages
5 years ago
@JANETHALEY5602
Since your message was from Sept, you've probably gotten it solved. But if not, here's what finally worked for me. I got the idea from another poster responding to a similar problem to what you were describing.
I had to do a factory reset of my modem (Netgear CM1150v) and re-activate that modem for my internet service with Xfinity. It took me a couple of times doing the hard / factory reset of the modem before I was finally forced to activate the modem again with Xfinity. I used my phone's Xfinity app connected via Verizon to do the activation.
I can log in to Fidelity again, working properly, after a couple of days on all my devices now, so here's hoping. I had not been able to access Fidelity on mobile devices nor Windows computers, whatever caused the glitch, whereas I normally access Fidelity multiple times a day on all devices.
If this doesn't help you, perhaps it will help someone else!
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EG
Expert
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113.3K Messages
5 years ago
The OP has not returned. 5 month old dead thread now being closed.
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