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user_r0fleo
1st Topic

4 Messages

Sunday, September 22nd, 2024 5:37 PM

Can’t load certain websites on laptop

Can’t load certain websites on laptop.  This happened before and was on the phone a very nice rep for hours, finally got it resolved.  Have no idea why this keeps happening.  Can’t get a live person anymore and the AI assistant is useles.  I work from home and need to have reliable Wi-Fi!  Im going to cancel ,once I figure out how, and go to ATT.

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1 month ago

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XfinityAdrienne

Official Employee

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871 Messages

1 month ago

Hey there, user_r0fleo! Thank you so much taking the time to reach out to us here on Xfinity Forums! I am very sorry to hear about the experience with access issues. Are you using a VPN? You can go here to report blocked sites here. Please let us know if you are still having troubles with the access. 

 

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user_r0fleo

4 Messages

No VPN, still having issues, only my laptop and sometimes our smart tv.  I have restarted the router multiple times, works for about 10 min and the nothing again.

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1 month ago

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XfinityAdrienne

Official Employee

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871 Messages

Thank you so much for clarifying that for us, user_r0fleo! Are those the only 2 devices effected within the home? Is the laptop hard wired? 

 

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1 month ago

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user_r0fleo

4 Messages

Yes those are the only devices having issues.  Laptop is not hardwired.

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1 month ago

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XfinityAdrienne

Official Employee

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871 Messages

Gotcha, thank you for clarifying that for us @user_r0fleo! Do you use your own modem or rent a device from us? Can you forget the network on those devices and sign in again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_r0fleo

4 Messages

Renting and I did that 2 times still nothing

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1 month ago

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