Visitor

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9 Messages

Sunday, October 12th, 2025 9:32 PM

Closed

can't load any site that requires a login

I cannot go to any site that requires a login. Multiple devices: laptops, phone...

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Official Employee

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335 Messages

2 months ago

Hi there user_5237b7, thanks for reaching out through our community forums! I'm sorry that you're having issues logging in to some sites. To clarify the issue you're having, are you having trouble logging into sites that require your Xfinity login, or if it's happening on other sites, are receiving an error message when attempting to access them?

 

Visitor

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9 Messages

2 months ago

Other sites. Work portals etc

Official Employee

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335 Messages

Thanks for clarifying! Can you provide a few examples, what happens when you attempt to access those sites?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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9 Messages

Never mind an agent updated my router. It took over 1.5 hours.

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