Visitor

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2 Messages

09/03/2026 1:16 AM

cant load a website

I am a new export agency. I need to be able to use ITC Trade Maps for a business tool. One random day it stopped loading. It will show the page, even say its loading then flash to white screen. I have tried all the tricks i know from a hard reset to changing the DNS. Can anyone advise how or why Xfinity's security won't allow this site to load? I know its the Xfinity Cybersecure because i can turn off the Wifi on the mobile and it loads fine. But not on anything running on the network.

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Official Employee

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2.5K Messages

1 day ago

Hello @user_mpjfps, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out our Customer Security Assurance Team for more help!

Gold Problem Solver

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27.6K Messages

11 hours ago

@user_mpjfps wrote: "... I know its the Xfinity Cybersecure because i can turn off the Wifi on the mobile and it loads fine ..."

If you suspect that Xfinity Cybersecure is the problem the correct way to test that is to temporarily turn it off. Switching to mobile data makes other changes that muddy the results of the test. 

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