Can't install or Download Google Play apps

@XfinityJosephA I'm an IT Engineer and have gone through all steps to check on Service, Network testing utilizing different routers and duplicating the issue on multiple devices. All is running as normal outside of being unable to update from google play. Have done a few different tests to confirm. The only way I am able to bypass the issue is to use a VPN service or Cell Data. So there's definitely something blocking these services on the XFinity App. I know it's not an extreme issue but it's an annoyance I would like to have resolved otherwise we are having to use our Cell Data to update our apps.

I appreciate the additional information and thorough troubleshooting, @Wilks and @user_1f9969!

@Wilks you mentioned that you're being blocked "on the XFinity App' so I want to make sure that I am understanding correctly; you are working to update various different apps on the Google Play app but are being blocked by one of our apps; are you using xFi and if so, is the Advanced Security on? That link also has a way to report blocked sites, if so. 

I appreciate the clarification and look forward to getting this figured out! 

@XfinityGina this is just for google play apps, I am using my own modem and router and have been for years. I actually also changed routers in hopes of resolving this and still same issue. We are not using the xfinity app. 

@Wilks, when did this issue start for you? Did you make any changes to your service or Wi-Fi connection around that time? Our Xfinity app is primarly used when you use our modem, some settings are limited use or not at all when you own your own modem. For instance most security features or blocks through the modem would be something you'd have set up on your own modem rather than through our Xfinity app because you don't have one rented through us.

@XfinityChristina This started about a month or so since I have noticed it. I have never had a problem before. No Changes on my end with Devices that would impact this specific issue. As I mentioned before I don't have the problem with my devices on any other ISP service just my own XFinity Service Unless I'm using a VPN where my Internet is routing to another Provider.

@user_be60c2 

I tried using Google play with an xfinity modem/router and it actually worked. Then I switched back to my Motorola modem and netgear router and now I'm having the issue again. I'm now convinced that my router is blocking it for some reason. What's kind of router do you have? 

@user_d1b8dd I'm using a NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black and what is ironic is I use the Google mesh wifi system as my router.

I have a very similar problem. I use an xfinity modem but I have an asus zenwifi connected to it (to the wired port of the modem). I cannot update any android apps on any of my devices, including my sony bravia tv (running android) which is wired into my asus router. this started a few months ago.

I even got a new asus router thinking my old one was broken. very annoying.

@user_591113 did it work replacing the Asus router?

@user_be60c2 - no, it didn't change anything. one thing that does work is running a vpn on my router. I guess it bypasses whatever network problem is out there on the xfinity network.