Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If lit steadily, Did you get the device activated for service yet ?
user_d8d658 Thanks for reaching out to us here to let us know about the issue you are experiencing with your new box. You can find instruction for activating your X1 box at the following link https://www.xfinity.com/support/articles/x1-stb-activation. Please let me know if that does not resolve the issue for you.
EG
Expert
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117.4K Messages
22 days ago
Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If lit steadily, Did you get the device activated for service yet ?
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XfinityBrianH
Official Employee
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2.2K Messages
20 days ago
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EG
Expert
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117.4K Messages
20 days ago
My questions ?
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