U

Visitor

 • 

1 Message

Mon, May 10, 2021 1:15 AM

Cant find/access my XB7 modems error logs

I absolutely need these logs. Some of my other devices cannot receive tech support from the appropriate channels without these logs. 

Responses

Accepted Solution

Official Employee

 • 

118 Messages

1 m ago

Hello, /u/user_64477c! Thank you so much for taking the time to post on our Xfinity Community Forum with your question about your Xfinity Gateway error logs. Sadly, this option is no longer available through the admin tool. I apologize for the inconvenience this must be causing. Are you having service or equipment issues now that you need technical support for? Our experts are here to help with this 24/7.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
EG

Expert

 • 

87.1K Messages

1 m ago

We've seen many posts here recently indicating that they have now blocked the end-user from accessing the modem component's RF signal error log entries in the Comcast supplied gateway devices. A BIG mistake in my opinion......

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87.1K Messages

1 m ago

@user_64477c 

Please start by posting any problems that you are having here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here