Visitor
•
1 Message
Can’t figure out how to report my internet outage
My internet has been down for about 3 hours. Despite repeated attempts to troubleshoot with the chat assistant or with the ai posing as customer support on the phone, nothing is getting it to work. I don’t see any way to report this single outage to xfinity. Everything assures me my internet is working. I am quite certain it isn’t. I can only cycle power to my modem so many times before it’s obviously external.
XfinitySeth
Official Employee
•
919 Messages
7 hours ago
I know how hindering being without your internet can be user_3q6bvs, so I appreciate you stopping by our community to share your situation. Whenever there's an interruption in your area, we always want you to be updated at all times on what's going on, so any time you'd like to get the latest news on the status of services in your area, please check out xfinity.com/support/statusmap 👍
Additionally, you can text START to 266278 to get text alerts to your phone any time there'a a ssevirce inpacing event in the future! Please let us know if you have any questions.
0
0