Can't even report outage

My wifi has been completely down since yesterday morning. It has shown connected with no internet this entire time. At the time, when going into the Status Center, it said that there was no outage and there was no problem with my modem and that everything was fine (which was completely untrue). I went through all the diagnostic procedures from the website and the Assistant, and all of it did nothing. To make it even better, the Assistant texted me a prompt where I could request more help if my problems weren't fixed (they weren't), and even now the customized link it sent me is completely broken and I can't even open it. I gave up last night and figured I'd try it again, and still nothing works. However, now, xfinity is saying everything is fine (it says no outages, network is fine, modem is fine, and all my services are up) so the Assistant won't even do anything other than restart my modem (which of course does nothing), and because Xfinity itself says there's no outage, I can't even report that I'm having an outage so obviously they're not going to do anything about it. And all the while, I'm obviously being charged for my internet, and I can't even request for reimbursement charges because Xfinity popped up a note yesterday saying they were going to do maintence at 12:00AM central today to "improve performance". Nothing has changed on my end before, during, and after said "maintenance." It's all still connected with zero internet. Looks like it's just a ploy to not allow me to request credit for my outages by saying "But see, there was maintenance going on." As I do a substantial part of my work at home, if Xfinity isn't going to do anything soon, I'm afraid I'm just going to have to turn to someone who will.