2 Messages
Can't delete "No Associated Device" Port Forwarding
Hello,
I have a device saved in the modem router called "No Associated Device" with a certain IP.
This device is not present on my network and had forwarded port allocated to it.
I am using the xfinity app and tried to delete / remove those port forwarding from the app but the app would not let me do it.
It seems a common issue that has been with the xfinity modem (I can see posts on the forum since 2020 at least).
I spent 45mn on the phone with xfinity customer service yesterday and they told me that they can't do anything about it beside acknowledging it and reporting it to your IT.
In order to avoid wasting time:
- I am using the latest version of the xfinity app on my phone: 5.19.0, Made with <3 in Philadelphia
- your customer service sent me this link that can't apply to the problem as Xfinity removed the capabilities to manage the port forwarding directly from the 10.0.0.1 modem router address via the admin tool and force you to use the xfinity app to do it (Even if it's not working either). Here's the link sent so no need to send it to me again: https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway
Here's a link to a video showing me trying to delete the port on the app recorded on my phone: https://www.youtube.com/shorts/ZYF1CI8Hnak
Questions:
- Does Xfinity acknowledge that there's an issue?
- Can you fix it?
If not, I will stop renting the Xfinity modem and buy a new one by myself.
user_2muqd5
1 Message
1 year ago
I also have this issue. The IP was statically assigned to a device that is no longer active on the network and I cannot delete or edit the associated port forwards. This will probably be what pushes me over the edge to move to a non-Xfinity-issued router and modem.
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XfinityMichaelC
Administrator
•
4.3K Messages
1 year ago
Hello, @Fonou! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with trying to delete the port forward and it not deleting it as it should. We also appreciate the short you put on on YouTube that shows how you are trying to delete. It looks like we may need to take a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
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