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user_fzgz50
1st Topic

Visitor

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1 Message

10/07/2026 5:37 AM

cant connect

i have moved to a new appartment. internet is not working

Question

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Updated 

11 hours ago

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EG

Expert

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122K Messages

3 days ago

Need more details..... First. Is / are the light / lights on the modem lit steadily, or are they blinking ?

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XfinityEricB

Official Employee

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3.7K Messages

21 hours ago

 

user_fzgz50 Thanks for reaching out about your service not working after a recent move. To confirm, did you transfer your service online to the new address at this time, or set up a new account with us for this home?

 

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EG

Expert

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122K Messages

11 hours ago

@user_fzgz50 

My question ?

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