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zenith_cc
1st Topic

4 Messages

Sunday, February 16th, 2025 1:07 AM

Can't connect to xfinitywifi

When I tried to connect to xfinitywifi on my PC, it shows "can't connect to this network."

This issue happened from yesterday till now, I can connect to it before yesterday.

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Updated 

4 days ago

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XfinityVianney

Official Employee

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2.1K Messages

1 month ago

 

zenith_cc, 

Hello, thank you for reaching out. I hope you are doing well. I see you are having some trouble accessing a Hotspot via xfinitywifi. I see it happened before, and you are running into the same problems today. I rely on my network daily, so I'm sure it's been a headache having these error messages. That said, we will do our best to help. Does this happen at a specific location or any hotspot you try to access? 

 

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zenith_cc

4 Messages

It happens on my desktop and I can only receive one hotspot signal within the range, so I cannot tell whether it happens at a specific hotspot or any hotspot.

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1 month ago

0

XfinityAmandaB

Official Employee

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2K Messages

 

zenith_cc Thank you for letting us know. To be sure do you have active internet services with us currently or are you trying to sign into one of our featured hotspots?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

zenith_cc

4 Messages

Yes, I have active Internet service with xfinity.

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1 month ago

0

XfinityMartyR

Official Employee

 • 

1.9K Messages

 

zenith_cc Are you able to connect to your in-home Xfinity Wi-Fi network with your desktop?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

zenith_cc

4 Messages

@XfinityMartyR​ Yes, I am able to connect my in-home xfinity Wi-Fi.

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6 days ago

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