U

Visitor

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3 Messages

Tue, Apr 6, 2021 3:48 PM

Can’t connect to Xfi pod, getting “Incorrect Password” on Device

All of a sudden when a device tries to connect to my network through an xfi pod I get a message that says the network password is incorrect and the devise cannot connect. If the same device connects through the gateway it connects just fine. This started last week with my Gen 1 pods which had been working fine for over a year. Yesterday I upgraded my modem to the latest Gateway 3rd Gen XB7 and purchased a new Gen 2 pod. After installing the Gen 2 Pod it is doing the same thing - anytime a devise tries to connect through the pod it can't and I get the message on the device network password incorrect. It then prompts you to enter the network password and when you do it still does the same thing - network password incorrect. I should point out that before I installed the new Gen 2 pod, I removed all the Gen 1 pods from the network via the xfi app. This issue is very frustrating!

Responses

Official Employee

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170 Messages

6 m ago

Hi, @! I'm sorry to hear about the connection issues with the xFi pods. I can imagine how frustrating that must be. I know you mentioned you swapped out the modem and got new xFi pods. Is this happening on all devices or one specific device?

Visitor

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5 Messages

1 m ago

Was there ever a solution to this issue? I am having this exact issue now.

Visitor

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3 Messages

1 m ago

I am having the same issue.  Just started this morning.  Xfinity, please respond to these posts!

EG

Expert

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89.6K Messages

All. If you wish, please create new topics of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5 month old dead thread now being closed. 

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