Can't connect to some servers (login, games, and website servers)

After what appeared to be a large scale infrastructure maintenance in my area by Xfinity a week or two ago, I've begun having problems connecting to servers.

I can't connect to some login servers due to port issues even though I know I'm clear within the modem settings. An example is I can't login to my Topaz Labs account within their programs.
I can't connect to certain games anymore. Namely Riot games. I also see this has been a reported issue already.
Some website have begun to stop responding unless I use a VPN. Otherwise if I spam refresh for long enough. Maybe I'll get something to load but quickly comes back with errors.

An IPv4 change was also a result of the servicing. No longer having the IP I've used for over half a year now. So I initially thought I had been given an IP used in cyber attacks and I've been blacklisted. But that doesn't appear to be the case as I would expect issues on more than this select number of things. Most of which act more like a firewall issue or port access issues.

I've attempted DNS flushing, modem restarts, network settings resets, double checking xFi advanced security it disabled. Nothing is helping on my end.

Responses

ShTe

New Poster

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7 Messages

3 years ago

After an extensive amount of time with chat support, they confirmed that typical methods are not working.

So... either the new IP assigned to me has a blacklist issue, or something happened on the back-end after the maintenance and Xfinity needs to be made aware and begin looking into this.

Websites give a DNS error so maybe it's something along those lines.

To back up this claim. Using a VPN resolves any and all issues I have. But I shouldn't be expected to try running a VPN on all my devices.

(edited)

XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @ShTe! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new IP address, but you have definitely come to the right place for assistance.

This definitely sounds like something our Customer Security Assurance (CSA) Team needs to be brought in on. You mentioned spending time with chat support about this. Did anyone refer you to contact the CSA Team? That would be the best course of action to help get this resolved.

You can contact our CSA Team by calling 1-800-266-2278 or 1-800-934-6489, and asking for a transfer to them directly. You can also reach them online at

https://comca.st/3IOYSZl

. Their hours of operation are 8:00 AM - 12:00 AM (EST) - Seven days a week.

I really hope this helps. Please feel free to post again if you encounter any issues, or if you need more assistance with anything. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

ShTe

New Poster

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7 Messages

I wasn't forwarded to them from support but I contacted them yesterday and was told I'll be contacted back with elevated support when they're back in office during the weekdays.

For anyone else having issues with only specific servers and don't have a paid VPN service, you can use WARP by Cloudflare for free. The domain url is literally just 1.1.1.1

3 years ago

ShTe

New Poster

•

7 Messages

3 years ago

CSA hasn't gotten back to me yet but I don't appear to be having the issue's I've been having anymore.
It could be a fluke but things seemed to have been resolved yesterday and today I still haven't encountered any problems.

Your Home Network

ShTe

Can't connect to some servers (login, games, and website servers)

ShTe

XfinityJamesC

ShTe

ShTe

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