1 Message

Sat, Sep 11, 2021 2:30 AM

Can't connect to online gaming Servers

I'm able to watch Netflix, download and stuff but my pc cant connect to online gaming. I've reset my pc, troubleshoot wifi etc but still cant get it work. While using my personal hotspot im unable to connect but not with xfinity wifi 


Official Employee


170 Messages

1 m ago

@Venkat619, it sounds like you have done a lot of troubleshooting already, so if you don't mind, can I get you to send me a DM so we can do some more with you? 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message




89.6K Messages

1 m ago

@Venkat619 @XfinityJosephB 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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