1 Message
Cant connect to Microsoft apps - Chrome Edge says "Device is paused"
I noticed that I cant access Microsoft apps (which I use for work) on Xfinity (OneDrive, Teams, etc). I don't have a mobile wifi, so I'm missing meetings and messages, cant get documents, etc. I see this is a common problem.
Can anyone please tell me what the fix is? I keep getting the message "Device is paused" and my Windows laptop keeps telling me "Action needed" and that usually brings me to a page that says "Device is paused" in Chrome or Edge.
Not able to only use my iPhone for work - I need to use my laptop.
XfinityAmira
Official Employee
•
4.2K Messages
1 year ago
Hello @ntrikate! Thanks for taking the time to reach out to our team on our Forums. We appreciate you being a customer with us, and I am sorry to hear about the issues you're experiencing with Chrome Edge and Microsoft apps. I definitely understand the importance of successfully access these apps and my team is here to help.
I see you already sent us a Direct Message, so we will pick up with you there.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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