1 Message
Can't connect to Hotspot
I've been using the Xfinity public Hotspot for almost 3 weeks for school while I wait to get a coax cable installed in my house, and 3 days ago my the website suddenly said that my internet service is inactive and now my devices have been unable to connect to it. I haven't done anything with my service, and I even called to confirm that it is active
I've been told to restart my modem, but I haven't even used it yet because the house has no coax connection yet. (Yes, we've had 3 technicians come out and look everywhere for one) I'm supposed to be getting a coax cable installed in about 2 weeks, but until then I won't have any wifi because I can't use any of the 2 hotspots that are on the map in my area. My internet service is active, so I don't understand why I suddenly can't connect. Can anyone help? Thanks in advance!
(This is what happens when I try to sign into the hotspot on any device. I checked to make sure that I'm using the right login information)
Accepted Solution
XfinityLinda
Official Employee
•
1.8K Messages
2 years ago
Thank you for meeting us here in our community @Katobia! We are sorry to hear about your experience getting connected thus far. I'm sure we will get your services connected soon at home, so you will not have to worry about your Xfinity Wi-Fi Hotspot connection. We can get this looked at as soon as I pull up your account details, and double-check your Xfinity ID. In order to do so, can you please send us a Direct Message with your name, address, and the Xfinity ID you are using to log in? We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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