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K_B_S
1st Topic

Visitor

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5 Messages

Wednesday, May 3rd, 2023 2:06 AM

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Can't connect to game servers

Ony my Xbox one series s there are certain games I can't connect to like Destiny 2 and battlefield 2042. I've tried port forwarding, restarting the router, and restarting the console.

It's connected to the wifi just fine just won't connect to the game servers. The NAT type is OPEN. 

Question

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Updated 

2 years ago

861

2

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CCRobert

Official Employee

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455 Messages

2 years ago

Hello @K_B_S. I am sorry to hear that you are having issues with getting your games to connect. Have there been any recent updates to those particular games recently? Have these games ever had issues with connecting before? 

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K_B_S

Visitor

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5 Messages

@XfinityRobertA​ there hasn't been any recent updates to these games as of right now, it's been a handful of games that I own that struggle connecting or staying connected to. These issues only started happening when I recently switched to xfinity a few days ago. 

2 years ago

0

CCRobert

Official Employee

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455 Messages

2 years ago

@K_B_S Gotcha! Are there an error messages when the games try to connect? Is there anyway to see if the same issue happens over an ethernet connection? 

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K_B_S

Visitor

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5 Messages

@XfinityRobertA​ It happens over ethernet and wireless connections, and there are error codes I can follow. For example in Destiny the error code I receive is WEASEL, and it only states try using a wired connection, cycle the power on the console, and port forwarding. None of these options worked however.

2 years ago

0

CCRobert

Official Employee

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455 Messages

@K_B_S I hate it that didn't work for you. Can you tell me how many platforms you are simultaneously logged into when trying to connect to the games? You had mentioned that this issue started after getting your services with Xfinity. Are you renting a modem or supplying your own equipment? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

K_B_S

Visitor

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5 Messages

@XfinityRobertA I am renting the xFi Gateway and I am only connected to my computer, phone and console. 

(edited)

2 years ago

0

CCDanny

Recognized Contributor

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238 Messages

Thanks for letting me know. Of you search for the Destiny Error Code: WEASLE you can locate a troubleshooting guide for the error. Have you attempted and located the Bungie help document regarding WEASLE? 

I no longer work for Comcast.

2 years ago

0

K_B_S

Visitor

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5 Messages

I have located a troubleshooting guide on bungie support website, it hasn't fixed the issue. 

2 years ago

0

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