Visitor
•
1 Message
can't connect tablet to wi-fi network
new tablet will not connect to my wi-fi network. Tablet will connect to other networks, but not mine. Doesn't accept password that all other devices use to get on-line.
Visitor
•
1 Message
new tablet will not connect to my wi-fi network. Tablet will connect to other networks, but not mine. Doesn't accept password that all other devices use to get on-line.
EG
Expert
•
113.9K Messages
10 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section.
0
0
XfinityThomasC
Official Employee
•
2.9K Messages
8 days ago
Hello, @user_xpacs8 sorry for the inconvenience. What if any error message are you getting when the sign on fails? I found some additional helpful information that may help you resolve this issue.
If your tablet won't sign on to your network, first ensure WiFi is turned ON in Settings. Check if your tablet is connecting to the correct network—sometimes it may connect to the "xfinitywifi" public network instead of your private home network (usually named starting with "HOME"). If it connects to the wrong network, manually switch to your home WiFi in the WiFi settings. Also, some devices use randomized MAC addresses, which can cause connection issues; disable this feature if available. If connecting to Xfinity WiFi, enter your Xfinity ID and password on the login page after selecting the network. Downloading the Xfinity WiFi app can simplify connections.
For more details see:
0
0