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Redcloud87
1st Topic

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4 Messages

Saturday, October 15th, 2022 6:40 PM

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Can't connect my new tablet to wifi

My new tablet won't connect to the wifi but all my other stuff connects just fine i reboot my router and still won't connect I can connect to other WiFi with the tablet just not the one at home 

Question

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Updated 

3 years ago

607

2

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CCAaron1

Problem Solver

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954 Messages

3 years ago

Hello @Redcloud87. Are you still having issues with your tablet connecting to the internet, or were you able to get this resolved? -Aaron 

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Redcloud87

Visitor

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4 Messages

@XfinityAaron​ yes I'm still having issues with it at home but when I was at my mom's house it connected with no issues 

3 years ago

0

CCJoshua1

Problem Solver

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567 Messages

Thanks for the confirmation! We don't want to see you unable to connect with any device. Are you renting a modem from us, or is this one of your own? Also, are you using a separate/personal router with the modem?

I no longer work for Comcast.

3 years ago

0

Redcloud87

Visitor

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4 Messages

It's from you

Stupid 20 character requirement to post 

(edited)

3 years ago

0

CCCrystal1

Problem Solver

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528 Messages

Do you still need help fixing your issue? 

I no longer work for Comcast.

3 years ago

0

zip21222

Contributor

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160 Messages

3 years ago

@Redcloud87 

What equipment (gateway or modem & router) are you using to connect to the internet? Make and model#s if possible.

Make and model# of the tablet?

What error messages are you getting?

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Redcloud87

Visitor

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4 Messages

@zip21222​ not sure where to find out make and model of the gateway but the tablet is android 11, model K102, sumtab

 error message it just says "failed to connect to network" but under the wifi name it says "saved"

3 years ago

0

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