Need more details.... Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If they are lit steadily, did you have the device activated for service yet ?
Hi there, user_ecy3g3! Thanks for reaching out about the modem! Our community is here and happy to assist you. @EG comes with a huge amount of knowledge and always gets to the root cause of things! They had some great questions so we can figure this out. When you have a moment can you take a look at those and let us know?
EG
Expert
•
112.8K Messages
1 month ago
Need more details.... Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If they are lit steadily, did you have the device activated for service yet ?
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XfinityRay
Official Employee
•
3.1K Messages
1 month ago
Hi there, user_ecy3g3! Thanks for reaching out about the modem! Our community is here and happy to assist you. @EG comes with a huge amount of knowledge and always gets to the root cause of things! They had some great questions so we can figure this out. When you have a moment can you take a look at those and let us know?
0