5 Messages
Can't change wifi channels without app
Hi. I have a new Sony Bravia 7 TV that is frequently reporting loss of internet connection when set to use WiFi but not when using ethernet. (However it only has 100mbit ethernet while it has Gbit wifi so switching to ethernet is undesirable).
I live in an apartment so the wifi here is quite congested but even so the Xfinity Gateway is sitting on 2.4Ghz channel 11 together with 7 other networks, and 5Ghz channel 157 along with 20 other networks. These are absolutely the two busiest channels by a long way and look like maybe default channels for xfinity devices.
I'd like the gateway to rescan and pick quieter channels to see if this stops the TV errors. I used to be able to do this from the 10.0.0.1 admin interface but this now shows me the settings but doesn't let me change anything as it is locked and requires the xFi app. However my mobile phone is with Apple for repair, and the option to rescan channels doesn't seem to be available on the xfinity website anymore (it used to be available on the xfi website).
Any other ways to get the gateway to rescan for better channels? Power cycling the gateway doesn't seem to work.
user_f3moxo
5 Messages
3 months ago
Edited to correct typos/grammar.
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user_nvgzqk
1 Message
3 months ago
Unfortunately, I have experienced the same issue. I spent almost 5hrs of my day being shuffled through 4 different Tech support persons whom aren't very technical when it comes to network issues. With my Pixel 8 Android device in hand, the Xfinity app didn't even function. To be fair, it functioned or it opened and displayed buttons but they were buttons to nowhere. Ex: 1) I select Wifi Details and nothing displays. It doesn't stop there! 2) Select View Wifi Equipment> Advanced Setting > WiFi bands : Nothing appears... the app just displayed the Title screen and nothing but a blank page. Then I went to the Website like you and it was totally disabled to the consumer to change anything, it was only to viewable. I was able to factory reset the xFi modem/router by holding the button for 20sec. However, this is when I discovered the new login screen that did not open me directly to the router settings but to a login screen that forced me to do a new SSID Name and Password. Oddly enough this is when I saw that all 3 bands were Title with the same name and password. Which let know I wasn't going to be able to change my band names or passwords. I'm in Wifi prison.
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