2 Messages

Monday, September 4th, 2023

Closed

Can’t activate new modem/router in app

I am trying to upgrade my modem to an Arris SBG8300.  The coax outlet is live (the old modem is connected there). After 10 minutes or so the app returns a message that says unable to find device. I have followed the step by step instructions in the app and tried multiple times. Any help would be appreciated. 

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