Hey there, @user_s91nj9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Wi-Fi access, and password, it certainly is not what we want for our customers.
When you attempt to connect using your password, do you get any error message or indication?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityAdrienne
Official Employee
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1.6K Messages
3 days ago
Hey there, @user_s91nj9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Wi-Fi access, and password, it certainly is not what we want for our customers.
When you attempt to connect using your password, do you get any error message or indication?
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BruceW
Gold Problem Solver
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26.8K Messages
3 days ago
If you are asking about your Wifi network name and password (aka "Network Key"):
If you are asking about the password you use in email clients and to log in to the Xfinity app, webmail, and other web pages:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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