kelleytf8's profile

Regular Visitor

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2 Messages

Fri, Sep 4, 2020 12:00 PM

Cannot see SSID on one of my laftops

I have an older Dell Latitude e7440 that was upgraded to Windows 10.  It can pick up and connect SSID's from all over except in this house.  The house SSID does not appear.  The router is   pretty new and connects to all other devices.

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EG

Expert

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86.1K Messages

7 m ago

As an FYI, if that device does not have a 5 GHz band capable WiFi network adapter, it won't see that band at all, only the 2.4 GHz band.

 

In addition, it may not be able to see either band due to the fact that the two WiFi bands have recently been combined into one with the Comcast gateway devices. Some older devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

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Regular Visitor

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2 Messages

7 m ago

My wireless card is an Intel Duel Band  Wireless AC-7260.  I can pick up both bands everywhere but in this house.  I can see all my neighbors wireless as well.  I can also see my wireless on all my other devices.  

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1 Message

16 d ago

I have the exact same issue with the Intel AC-7620 with the new Xfinity gateway router.  All others in the house work and they are much older.  Has anyone been able to provide you with a solution.

EG

Expert

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86.1K Messages

16 d ago

@user_620569 

Please create a new topic of your own here on this board detailing your issue. Thanks. 7 month old dead now being closed.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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