New Poster
•
6 Messages
Cannot print to my HP Printer with new Xfinity wifi system
I have a HP LaserJet Pro MFP M225-M226 PCL 6. My system was working well until I installed the XB8 wifi modem and router. I installed all cables according to the instructions and guides. I no longer have the ability to print from my PC and remotely from my surface Pro. I have uninstalled and reinstalled the printer on multiple occasions and no progress has been seen. My printer has an IP address which I have entered into the confirguration process and no progress. I am at the point where I am about to disconnect this XB8 unit and reinstall my old equipment. At least I did not have to guess at whether it would work.
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Hello, @DF15. Thanks for reaching our Forums team regarding your printer. Are you experiencing connection issues with any other device or strictly with the printer? We do have our step by step instructions on connecting a wireless printer, have you attempted these steps?
Connecting a wireless printer to WiFi lets you print from any computer, phone, or tablet that's on your home network.
1. Go to the printer's control panel.
2. Choose the Setup option. It usually has a picture of a wrench.
3. Select the Network menu.
4. Select your WiFi network name (your printer may call this an "SSID").
- Printers often have a Wireless Setup Wizard that walks you through setting up the WiFi connection.
- If you don't see your wireless network, scroll to the bottom of the list and type your network name and password.
- If it doesn't connect, try printing a wireless network test report.
Note: Check your printer's user guide for any special troubleshooting steps, security settings and detailed instructions.
1
0
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Got it. It sounds like it might be an issue isolated with your printer if everything else is working. Have you attempted to update the firmware on your printer?
5
0