Cannot get help with continual internet performance issue

Good evening @mwfrst8ed! I can see why this is frustrating, especially after you've already worked through multiple support teams, had technicians out twice, replaced the equipment, and are still dealing with unstable service while working from home.

Based on what you've described, this concern has moved beyond initial troubleshooting. Since technician visits have already occurred and the issue remains unresolved, the next step is a follow up technician appointment so the previous work can be reviewed and the concern can be escalated further if needed. This allows the technician to compare the current findings to the prior visits and determine whether additional action, such as involving our network teams, is necessary. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
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