Visitor
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1 Message
Cannot get actual appt scheduled with a human, much less competent representative.
I have been trying to get a hold of a human being at Xfinity for a week. I am constantly heading to troubleshooting or AI personnel, I think I may have had an actual human being a couple of times but neither were able to actually get an appointment scheduled. The one that said they did schedule an appointment for today, a tech never showed up. I have never seen the banner with the appointment information across my account, which leads me to believe I’m not really getting scheduled in the first place. I have been without Internet for a week with no end in sight. Xfinity map says there are no outages in my area. Therefore, I’m not getting any attention. My guess is that hurricane took out a line on the outside of my home, but Xfinity is not addressing the issue proactively, and no amount of effort and time that I am putting in is resolving it.
EG
Expert
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122.3K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.4K Messages
5 days ago
Hey there, @user_1d632k! I am sorry to hear you have been offline for a week and that no one came out today. I understand that is frustrating and leaves you wondering. When your address if affected by the storm, we sometimes need to make repairs further from your home and work our way to you to restore service. I am glad to check on your account so we can find out any available details.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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