Visitor

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5 Messages

Tuesday, November 4th, 2025

Cannot figure out router default admin login, even after a hard reset.

I cannot login to the admin settings for my XB8 router. I have enabled admin login through the xfinity app, and performed a full reset by holding the WPS button for 30 settings until the light blinked green. The default login of admin/password hasn't worked, neither has admin/admin, and there is no admin login information on the router's sticker. The model number is CGM4981COM. I'm trying to enable bridge mode, so I need access to the admin settings page.

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Official Employee

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207 Messages

19 hours ago

 

user_bubnb4, hi there! I totally understand your concern, and I am here to help. Have you reviewed this article? Admin Tool -- Wi-FI

 

Expert

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114.3K Messages

6 hours ago

@user_bubnb4 @XfinityAldrik

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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