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user_bubnb4
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Visitor

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5 Messages

Tuesday, November 4th, 2025

Cannot figure out router default admin login, even after a hard reset.

I cannot login to the admin settings for my XB8 router. I have enabled admin login through the xfinity app, and performed a full reset by holding the WPS button for 30 settings until the light blinked green. The default login of admin/password hasn't worked, neither has admin/admin, and there is no admin login information on the router's sticker. The model number is CGM4981COM. I'm trying to enable bridge mode, so I need access to the admin settings page.

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6 hours ago

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XfinityQue

Official Employee

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207 Messages

19 hours ago

 

user_bubnb4, hi there! I totally understand your concern, and I am here to help. Have you reviewed this article? Admin Tool -- Wi-FI

 

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user_bubnb4

Visitor

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5 Messages

Yes, I am not able to log in to the admin settings page so I cannot reset my credentials that way. I can however view the admin settings page through the 10.0.0.1 IP address.

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19 hours ago

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XfinityQue

Official Employee

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207 Messages

 

user_bubnb4, thank you for reaching out as well and sharing that. You did mention you enabled the Admin Tool. When you go to http://10.0.0.1 -- did you enter this? 
  • Username: admin
  • Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 hours ago

user_bubnb4

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5 Messages

The sticker only contains a network password/name, which hasn't worked for the admin login, part number, fcc id, and mac address. 

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19 hours ago

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XfinityQue

Official Employee

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207 Messages

 

user_bubnb4, correct. So when you are on that page, entering admin as the username, and the password on the sticker on that website, what are you receiving? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

user_bubnb4

Visitor

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5 Messages

I see an error message noting an incorrect username or password. After 3 attempts, I am locked out of trying for 5 minutes.

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18 hours ago

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EG

Expert

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114.3K Messages

6 hours ago

@user_bubnb4 @XfinityAldrik

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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