Visitor
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2 Messages
Cannot Delete Port Forward
I've seen a few posts about this already, however, the issue still seems to be unresolved.
I've been attempting to remove the Port Forward from my account for a couple of days now with no success. I followed the steps online to remove the Port through the Xfinity App but nothing happens when I hit Delete. Further, since there is no associated device and I can't even change the port to what I want. I even went as far as to request Xfinity to manually remove the Port from my account and the representative told me they could not remove it and that the issue could only be resolved by self-help methods.
This is my last attempt before just switching to Verizon. If someone could message me to help me resolve this issue, I would really appreciate it. All I want is for the Port Forwarding to be removed.
CCChe
Official Employee
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6.9K Messages
3 years ago
Hello @user_fafea7! Sorry for the experience you're having. When it comes to port forwarding, we can't manually make any changes on our end. Only walk you through the steps of setting up or deleting the port forward. If you're unable to make the changes in the app, I would be happy to report this problem to the Advanced Tech Support agents so we can get this fixed, and you can delete it on your end. To get started, can you please send a direct message with your name and service address to "Xfinity Support"? You can do this by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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user_1aaa9d
Visitor
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1 Message
3 years ago
Hi, same issue here. I have a single port forward to an ip with no associated device, and literally nothing happens when I tap the delete button in the app. Using the XB7, have already tried rebooting the gateway, reassigning a pc temporarily to the ip, and toggling advanced security, all to no avail, still acts like I didn't even tap the button. I've seen plenty of other posts and the consensus I'm feeling is that it is a known issue and I will probably need a new gateway if there's no sort of back end fix. Please help, all my other forwards work fine and can be edited and deleted with ease.
EDIT: FIXED IT! reassigned a pc to the old ip (the no associated device one), and after rebooting the gateway, no associated device became my PC and I was able to delete it normally! Did wind up deleting the two other forwards I had before the reboot as well. This may not have been necessary, but eh redoing them is muscle memory at this point.
(edited)
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