1 Message
Cannot connect to Xfinity with Mac osx Ventura 13.5.2
Hi, we had to replace our modem and my macbook can no longer connect to our home wifi. It will connect briefly, then will look like it's connected but I have no internet. If I turn the wifi off and back on it will briefly connect, then it will disconnect itself.
None of our other devices are having this issue.
CCKrista
Retired Employee
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1.5K Messages
2 years ago
Hello @user_1274d8, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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112.2K Messages
2 years ago
@user_1274d8 @XfinityKrista
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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